I also just had the same problem. A big company but has a very slow and untransparent way of working. We all have to spend money to rent a developer account to upload our apps to the store, spend a lot of money on infrastructure. I even had to hire RevenueCat service to process in-app purchase. Their slow handling makes me miserable. I don't even know if they will keep quiet or find some silly excuse to rob me of my money. If they continue to remain silent, is there any way I can sue them?